Online Bill/ Credit Card Convenience Fees FAQ
Why are bills only available online?
In an effort to "go green" and reduce costs, the University does not mail paper bills to enrolled students. This initiative has a positive impact on the sustainability posture of the university and reduces operating costs.
What credit cards are accepted for payment of tuition and fees?
VCU accepts MasterCard, American Express and Discover Card for payments of tuition and fees. If you choose to use a credit card to pay your bill, you will be assessed a convenience fee of 2.75% (minimum $3) of the payment amount each time you make a payment. This convenience fee is non-refundable.
Why is VISA not accepted?
VISA's association rules will not permit VCU to charge a percentage service fee.
Is VISA not accepted anywhere on campus?
VISA is accepted on campus for all charges except those charges on your online student tuition and fees bill.
How was the 2.75% (minimum $3) service charge determined?
The credit card processor set their standard rate to apply to VCU.
Is the convenience fee refundable?
No. The convenience fee is not paid to VCU so it is not refundable.
What other online options are available for payment of my tuition and fee account?
You may pay by electronic check through the billing payment site at no additional cost. You may also pay by wire. Please see the wire instructions at http://www.vcu.edu/treasury/epayment.htm.
Will I be able to pay my tuition and fees by check?
Yes, checks will still be an acceptable method of payment either by mail or at the VCU Cashier’s Office located on the 1st floor of Harris Hall (1015 Floyd Avenue). The office is open Monday through Friday from 9:00 a.m. to 3:00 p.m.
Where can I pay my bill in person?
Personal or certified check, cash or money order payments may be made at the VCU Cashiers Office located on the 1st floor of Harris Hall (1015 Floyd Avenue). The office is open Monday through Friday from 9:00 a.m. to 3:00 p.m. Credit card payments for online student tuition and fees bills are not accepted at the Cashier’s Office.
1015 Floyd Ave., 1st Floor
P.O. Box 843036
Richmond, VA 23284-3036
Phone: (804) 828-2228
Fax: (804) 828-5463
Hours: Monday - Friday, 8 a.m. - 5 p.m.