Frequently Asked Questions
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Contact us at (804) 828-2228 or firstname.lastname@example.org
- When can I expect to receive a bill?
- What is included on my eBill (account statement)? What is not?
- Do I have to pay a late fee if I do not pay my bill by the payment due date?
- How do I update my address?
- Do I have to pay the activity and/or university fee if I do not use any of the facilities?
- I think I was billed for the wrong amount. What do I do?
- How can I pay my balance?
- Do you accept credit card payments for tuition and fees?
- Is there a payment plan?
- What if I add classes?
When can I expect to receive a bill?
Bills are issued electronically approximately two to three weeks prior to the semester's payment deadlines, and are based on the most current enrollment records. Email notifications are sent to students (at their official VCU email address) and authorized payers when the eBills (account statements) are available on the Billing and Payment Website. If you have difficulty accessing your eBill (account statement), please call the Student Accounting Department at (804) 828-2228.
The university does not mail paper bills to enrolled students. Students must view their bills through the Student Billing and Payment Website by logging into the "myVCU" Portal at https://my.vcu.edu/ Students will be notified at their VCU email address when their online bill is available. If a student's parent or other family member pays the bill, the student may assign them to be an authorized user. Instructions on assigning an authorized user are available at http://www.enrollment.vcu.edu/accounting/
A student may access the online bill:
An authorized user may access the online bill:
- Access the online billing payment Web site using the authorized user's e-mail
- Students must first assign an authorized user through the "Make a Payment" option in eServices
Registration changes can affect a student's balance. If registration activity occurs after the initial billing date, please view your account balance through eServices. Since registration activity occurs daily, failure to receive a bill does not relieve responsibility for timely payment. In addition, housing, dining and financial aid adjustments can also affect the student's balance, so students should view their account when these adjustments are made.
What is included on my eBill (account statement)? What is not?
The eBill (account statement) issued to you from Student Accounting will include charges for your tuition, mandatory fees, program fees, special fees, housing, dining and communications fee charges. The eBill does not include parking fees, long distance telephone charges or current library fines. Deposits for your VCUCard should not be paid with your Student Accounting eBill. The bill also should include credits for scholarships, grants and loans offered on your financial aid package. Questions concerning your financial aid award amounts should be referred to the Office of Financial Aid.
Do I have to pay a late fee if I do not pay my bill by the payment due date? Yes. It is the student's responsibility to view his/her eBill (account statement) through the Billing and Payment Website and pay the bill by the payment due date. Students may access their eBills (account statements) by logging into the "myVCU" Portal at https://my.vcu.edu/. E-mail notifications of new billing (account statements) are sent to students and authorized payers when the eBills (account statements) are issued.
How do I update my address?
You may update your address through the "Personal Information" option in eServices or in person at the Student Services Center on the first floor of Harris Hall (1015 Floyd Avenue) on the Monroe Park Campus or in Room 323 of the VMI Building (1000 East Marshall Street) on the MCV Campus. It is the student's responsibility to keep a current mailing address on file with Enrollment Services (Refunds and tax forms are not issued to students with inactive mailing addresses.)
Do I have to pay the activity and/or university fee if I do not use any of the facilities?
Yes. These fees are mandatory fees. The activity fee supports activities scheduled throughout the academic year such as concerts, plays, student organizations and publications. The university fee is used by the university to support recreational sports facilities, the Student Commons, campus development, intercollegiate athletics and other programs.
I think I was billed for the wrong amount. What do I do?
Inquiries concerning your bill should be directed to the Student Accounting Department by phone at (804) 828-2228, by e-mail at email@example.com or in person at the Student Services Centers on the first floor of Harris Hall on the Monroe Park Campus or in Room 323 of the VMI Building on the MCV Campus. Below are listed various scenarios that could cause your billed amount to be different from what you thought:
- If you were billed for part time fees and plan to enroll full time, please submit the full time amount
- You added a course or courses after your initial billing or after your financial aid disbursement and refund, you could owe a balance
- If you want to add or change a meal plan adjust your charges accordingly and contact the Dining Service Office
- If you were billed for a room but plan to live off campus, you must have this charge adjusted by Residential Life and Housing
- My financial aid is showing as an authorized and/or memo item. How do I calculate my balance?
Authorized financial aid has already been subtracted from your balance. Memo aid has not been subtracted from your balance, since you must complete additional actions in order to receive the aid. If you plan to use the memo aid, you may subtract it from your balance when calculating your payment. However, please contact the Office of Financial Aid immediately to determine what actions are still needed in order to receive the memo aid. If the remaining balance is greater than $100, you are eligible to participate in the Installment Payment Plan.
How can I pay my balance?
Check or money order - Checks should be made payable to "Virginia Commonwealth University" or "VCU" and include the student's name and student V number (indicated on invoice) on the face of the check. The online payment option also accepts check payments. Checks can be mailed with the remittance advice located at the bottom of the eBill (account statement) and mailed to the address indicated on the remittance advice. Checks can also be mailed with a copy of the eBill (account statement) and/or remittance advice to the VCU Cashier, P. O. Box 843031, Richmond, VA 23284-3031. They may also be submitted in person at the Cashier's Office located on the first floor of Harris Hall (1015 Floyd Avenue) between 9 a.m. and 3 p.m., Monday through Friday or placed in the Cashier Payment Drop boxes located on the Monroe Park Campus at the Cashier's Office, on the first floor of Harris Hall (1015 Floyd Avene) or on the MCV Campus in Room 323 of the VMI Building (1000 East Marshall Street).
Using a bill payer to process payments is not recommended because it does not allow for the remittance advice to be included with the payment. This may lead to delays or errors in application of the payment.
All checks returned to the university for non-payment will be charged back to the student account and a $50 dishonored check fee will be assessed. A student who pays a past-due balance with a dishonored check may be subject to having his or her current and/or future registration cancelled.
MasterCard, Discover and American Express are currently accepted for credit/debit card payments. A convenience fee of 2.75% (minimum $3) is charged for all credit/debit card payments. VISA is not accepted. Credit/debit card payments may be made online by logging into the "myVCU" Portal at https://my.vcu.edu
Cash - Cash payments are accepted only at the Cashier's Office located on the first floor of Harris Hall (1015 Floyd Avenue). Hours of operation are 9 a.m. until 3 p.m., Monday through Friday. Please do not mail cash.
Do you accept credit/debit card payments for tuition and fees?
Yes. VCU currently accepts MasterCard, Discover and American Express. Credit/debit card payments may be made online by logging into the "myVCU" Portal at https://my.vcu.edu
A convenience fee of 2.75% (minimum $3) is charged for all credit/debit card payments. VISA is not accepted.
Is there a payment plan?
Yes, during the fall and spring semesters only. Virginia Commonwealth University's Installment Payment Plan offers a convenient method for planning and budgeting educational costs. This plan provides the opportunity for the student to divide the cost of tuition, fees, room and board into four installment payments throughout the semester. The only cost for this service is a nonrefundable $25 application fee, which must be submitted along with the first payment of the semester. Students must enroll in the payment plan within the first three weeks of classes and students must elect to enroll in the payment plan each semester. Detailed information is available at http://www.enrollment.vcu.edu/accounting/payment_plan.html
What if I add classes?
If you add a class to your schedule after the billing date or after your financial aid disbursement and refund, you could owe additional charges. Contact either the Student Services Center or the Student Accounting Department to determine if you have a balance due. You also can access your account through eServices.
How do I receive my financial aid refund?
When the student's financial aid credits are greater than the balance owed to the university, the student will receive a refund. Virginia Commonwealth University financial aid recipients will receive their financial aid refunds either in the form of a direct deposit credit to their designated checking or savings account if the student participates in the Direct Deposit Program, or as a refund check mailed to the student's permanent mailing address. The student must have a current active address in order for a refund to be processed.
Students are strongly encouraged to participate in the Direct Deposit Program. If you do not have an established bank account, you may contact Wells Fargo Bank about opening a Wells Fargo college checking account.
Processing of the Direct Deposit Authorization Form takes approximately 5 days after the Disbursement Operations Office receives the authorization form. This authorization form will remain in effect until terminated by the student. If you have closed your bank account or changed previous bank information, please contact Disbursement Operations immediately. It takes approximately three to four business days from the processing date before you will receive your refund via direct deposit.
If you are not a direct deposit participant, your refund check will be mailed to your permanent mailing address. The student is responsible for ensuring his or her address is current with the university. Additionally, you must allow additional time for your check to be delivered through the U.S. Postal Service.
In accordance with credit card regulations, the university will refund any credit balance that may result on a student's account as the outcome of a credit card payment to the credit card account. The remaining credit balance, if any, will be refunded to the student via direct deposit or via a refund check.
How do I receive my refund if I am not a financial aid recipient?
Refunds of overpayments for non-financial aid recipients must be requested in writing to the VCU Student Accounting Department, P.O. Box 843036, Richmond, VA 23284. Refund Request Forms are available at both Student Services Centers.
- Access eServices (under "General Resources") by logging in to "myVCU" Portal at https://my.vcu.edu
- Select the "Student" tab
- Select the "Student Accounts" menu
- Select the "Make a Payment" option which will take the student to the Student Billing and Payment Website
- Select the "Authorized Users" tab along the top of the Billing and Payment Website
- Select the "Add an Authorized User" option
- Enter the email address or addresses of the authorized user or users
The authorized user should receive an email with a temporary password that may be used to access the Billing and Payment Website. The authorized user may access the website at: https://payit.vcu.edu/C20245_tsa/web/login.jsp The authorized user will not receive access to the student's eServices site.
How does an authorized user access the Billing and Payment Website?
Once assigned by the student, the authorized user should access the Billing and Payment Website at: https://payit.vcu.edu/C20245_tsa/web/login.jsp
Why is Box 1 on my 1098t form blank?
Educational institutions have the choice to report either the amount billed or the amount paid on the 1098t forms. VCU reports the amount billed. You may select the "Account Detail for Term" option in eServices to view your account information which may assist you in determining the amount of the credit which may be claimed on your behalf.
1015 Floyd Ave., 1st Floor
P.O. Box 843036
Richmond, VA 23284-3036
Phone: (804) 828-2228
Fax: (804) 828-5463
Hours: Monday - Friday, 8 a.m. - 5 p.m.